Terms and Conditions for Travellers Cavern Resort

1. Introduction

Welcome to Travellers Cavern. By accessing our website and booking services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Bookings and Payments

  • Reservation Requirements: All bookings must be made in advance and are subject to availability. A deposit or full payment may be required to confirm a booking.
  • Payment Methods: Payments can be made by credit card, debit card, or bank transfer.
  • Currency: All prices are listed in Indian Rupees (₹).

3. Cancellations and Refunds

  • Cancellation Policy:
    • Cancellations made at least 72 hours prior to the check-in date will receive a full refund.
    • Cancellations made within 72 hours of the check-in date will result in a charge of one night’s stay.
    • No-shows will be charged the full amount of the reservation.
  • Refund Process: Refunds will be processed within 7-10 business days.

4. Occupancy and Check-In/Check-Out

  • Check-In Time: From 2:00 PM onwards.
  • Check-Out Time: Before 12:00 PM.
  • Early Check-In/Late Check-Out: Subject to availability and may incur additional charges.
  • Occupancy Limits: The number of guests occupying a room must not exceed the number of beds provided.

5. Identification and Age Restrictions

  • ID Requirements: A valid government-issued photo ID is required at the time of check-in for all guests. Acceptable IDs for Indian citizens include Aadhaar card, passport, driving license, or voter ID. Foreign nationals must present a valid passport and visa.
  • Minimum Age: Guests must be 18 years of age or older to book a room.

6. Damages and Liability

  • Guest Responsibility: Guests are responsible for any damages caused to the room or property during their stay. Any damages will be charged to the guest’s credit card or billed to their account.
  • Liability: Travellers Cavern will not be liable for any loss, damage, or injury sustained by guests during their stay. Guests are responsible for their own safety and the safety of their belongings.

7. Pets

  • Pet Policy: Pets are not allowed on the property, with the exception of service animals.

8. Smoking

  • Non-Smoking Policy: Smoking is not allowed inside any of the buildings or rooms. Guests who smoke inside the room will be charged a cleaning fee of ₹2000.

9. Quiet Hours

  • Noise Levels: Guests must respect the peaceful nature of the resort and maintain a reasonable level of noise at all times, particularly between the hours of 10:00 PM and 8:00 AM.

10. Changes to Terms and Conditions

  • Right to Amend: Travellers Cavern reserves the right to change these terms and conditions at any time. It is the responsibility of the guest to check for any changes before making a booking.

11. Additional Policies

  • Additional Fees: Some amenities and services may incur additional fees. Guests are advised to check with the front desk for details.
  • Special Requests: Any special requests are subject to availability and may incur additional charges.

12. Contact Information

FAQs

Where is Travellers Cavern Resort located?

Travellers Cavern Resort is nestled in the scenic Wayanad district of Kerala, India. Our resort is surrounded by lush greenery and offers a tranquil escape from the hustle and bustle of city life.

What are the check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 12:00 PM. If you require an early check-in or late check-out, please contact our front desk in advance, and we will do our best to accommodate your request based on availability.

How can I make a reservation?

You can easily make a reservation through our website by clicking the "Book Now" button. Alternatively, you can call us at +91 90744 63644 , and our reservation team will assist you with your booking. We recommend booking in advance to secure your preferred dates.

What is the cancellation policy?

Our cancellation policy allows for a full refund if the reservation is canceled at least 48 hours prior to the check-in date. Cancellations made within 48 hours of the check-in date will incur a one-night charge. For group bookings or special packages, please refer to the specific terms and conditions provided at the time of booking.

What types of rooms are available, and what amenities do they include?

We offer three types of rooms: Standard Rooms, Deluxe Rooms, and Superior Rooms. All rooms are equipped with free Wi-Fi, air conditioning, flat-screen TVs, and comfortable bedding. Deluxe Rooms include additional amenities such as a mini-bar and coffee maker, while Superior Rooms feature opulent furnishings, a separate living area.

What dining options are available at the resort?

Travellers Cavern Resort offers two exceptional dining options. Travelicious Restaurant specializes in exquisite continental cuisine, providing a diverse menu for breakfast, lunch, and dinner. Cafe 777 is perfect for a casual meal or coffee break, offering light continental bites, freshly brewed coffees, and delectable desserts. Both dining venues ensure a memorable culinary experience.