Privacy Policy for Travellers Cavern Resort

1. Introduction

At Travellers Cavern, we prioritize the privacy and security of our guests. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a reservation with us.

2. Information Collection

We may collect personal information from our guests in various ways, including:

  • Reservation and Check-In: Name, address, phone number, email address, credit card information, and any other information required to process a reservation or provide requested services.
  • Website Usage: Information such as IP address, browser type, and browsing behavior through cookies and other tracking technologies.
  • Surveys and Contests: Information provided when participating in surveys, contests, or promotional activities.

3. Use of Personal Information

The personal information we collect is used for the following purposes:

  • Reservations and Services: To process your reservations, provide requested services, and manage your stay.
  • Communication: To send you booking confirmations, promotional materials, and updates about our services.
  • Improvement: To conduct research and analysis to improve our products and services.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: To third-party service providers who assist us in processing reservations, providing services, and conducting research and analysis.
  • Legal Requirements: To comply with legal obligations, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We take reasonable measures to protect your personal information from loss, unauthorized access, destruction, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience and gather information about your visit. You can choose to disable cookies in your browser settings, but this may limit your ability to use some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party sites.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Access to Personal Information

You have the right to access and update your personal information. If you would like to review or correct your information, please contact us at the provided contact information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The most current version of the policy will govern our use of personal information. We will notify you of any changes by posting the new policy on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

FAQs

Where is Travellers Cavern Resort located?

Travellers Cavern Resort is nestled in the scenic Wayanad district of Kerala, India. Our resort is surrounded by lush greenery and offers a tranquil escape from the hustle and bustle of city life.

What are the check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 12:00 PM. If you require an early check-in or late check-out, please contact our front desk in advance, and we will do our best to accommodate your request based on availability.

How can I make a reservation?

You can easily make a reservation through our website by clicking the "Book Now" button. Alternatively, you can call us at +91 90744 63644 , and our reservation team will assist you with your booking. We recommend booking in advance to secure your preferred dates.

What is the cancellation policy?

Our cancellation policy allows for a full refund if the reservation is canceled at least 48 hours prior to the check-in date. Cancellations made within 48 hours of the check-in date will incur a one-night charge. For group bookings or special packages, please refer to the specific terms and conditions provided at the time of booking.

What types of rooms are available, and what amenities do they include?

We offer three types of rooms: Standard Rooms, Deluxe Rooms, and Superior Rooms. All rooms are equipped with free Wi-Fi, air conditioning, flat-screen TVs, and comfortable bedding. Deluxe Rooms include additional amenities such as a mini-bar and coffee maker, while Superior Rooms feature opulent furnishings, a separate living area.

What dining options are available at the resort?

Travellers Cavern Resort offers two exceptional dining options. Travelicious Restaurant specializes in exquisite continental cuisine, providing a diverse menu for breakfast, lunch, and dinner. Cafe 777 is perfect for a casual meal or coffee break, offering light continental bites, freshly brewed coffees, and delectable desserts. Both dining venues ensure a memorable culinary experience.